Refund policy

At Fallfox™, we take pride in delivering products of the highest quality and craftsmanship. Your satisfaction is our priority, and we strive to ensure a smooth and transparent return process.

Refunds–

Eligible refunds will be processed within 72 hours of receiving the returned merchandise.

Depending on your bank, refunds may take up to 7 business days to appear in your account.

Refund fee: £15.00 flat rate return shipping

If you have not received your refund after this period, please contact us at our support email. (Fallfoxteam.@gmail.com)

⚠️ Important Note: Please refrain from filing a credit card chargeback, as this may cause unnecessary delays and additional processing requirements.

Our Commitment

We honor refund and returns requests for: Dissatisfaction with product performance or quality

Order Cancellations

Once an order has been processed and/or shipped, we are unable to cancel it. As we work with trusted suppliers worldwide, processing begins immediately to ensure fast and efficient delivery.

✨ Fallfox stands by its promise of quality and customer care.